Efficiency at Scale: How Houston DRC Streamlined 3,300+ Cases a Year with ADR Notable

The Challenge: Outdated Tools Slowing Everyone Down

Like many DRCs, Houston was relying on a server-dependent, 1990s-era case management system. It was only accessible in county facilities and challenging to maintain. Staff found it clunky, and volunteer mediators—many with limited tech comfort—struggled to use it. Administrative workload was high, reporting was manual, and scalability was a growing concern.

“The current case management system is antiquated… it’s on a server we can only use in Harris County facilities.”
– Steve Kreider, Executive Director, Houston DRC

The Solution: Purpose-Built for Dispute Resolution

Houston DRC partnered with ADR Notable to modernize its entire case management workflow. The implementation process was guided, streamlined, and tailored to their needs. Weekly onboarding sessions helped the team and 600+ mediators feel comfortable using the platform. ADR Notable’s intuitive design and role-based access made it easy for even the least tech-savvy users to adapt.

Custom configuration ensured that compliance reporting met Harris County standards, while administrative features reduced duplicative data entry and improved accuracy. The entire system became accessible anytime, from anywhere—no more county-bound servers.

The Results: Streamlined, Scalable, and Trusted

• Over 3,300 cases managed annually with ease
• 600+ volunteer mediators onboarded across programs
• Streamlined intake, case assignment, and reporting
• High adoption across staff with varied tech backgrounds
• Lower costs and simplified system maintenance

“If I had to describe ADR Notable in one word, it would be efficient.”
– Steve Kreider, Executive Director, Houston DRC

ROI Validated: Lower Costs. Less Stress. Greater Capacity.

ADR Notable helped Houston DRC do more with fewer resources—reducing workload, simplifying compliance, and improving adoption across all user types.

What Could This Look Like for Your Center?

If your DRC is still managing casework with outdated systems or spreadsheets, you’re not alone. But there is a better way. ADR Notable was purpose-built to support the critical work of dispute resolution centers—without requiring a technical overhaul or huge lift from your staff.

Want to See It in Action?

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