ADR Program Technology Readiness Checklist for Courts & Programs

As courts and ADR programs prepare for budget discussions and planning cycles, technology often becomes part of the conversation. Yet many programs are still managing referrals, communications, scheduling, and reporting through a combination of spreadsheets, email, paper forms, and disconnected systems.

The question isn’t whether technology should play a role. The question is whether your current processes are helping your program operate efficiently and demonstrate its impact.

Use these questions to evaluate your program’s technology readiness and identify opportunities for improvement.

Intake & Referrals 

• Can referrals be submitted electronically? 
• Is referral information automatically captured and organized? 
• Can staff easily determine the status of every referral? 

Scheduling & Coordination

• Is scheduling managed through a centralized system?
• Can participants receive automated reminders and updates?
• Is staff time spent coordinating appointments minimized?

Participant Communications

• Are communications tracked in one location? 
• Can participants easily submit required information and documents? 
• Is communication consistent across matters and program staff?

Documents & Forms

• Are forms and case documents stored in a secure, centralized location?
• Can staff quickly locate the information they need?
• Are document requests and submissions tracked?

Reporting & Program Oversight

• Can you easily measure case volume and activity?
• Can you track outcomes and resolution rates?
• Can you generate reports for leadership, stakeholders, or funders?

Program Visibility

• Do you have real-time visibility into program activity?
• Can you identify bottlenecks or workload challenges?
• Can leadership quickly understand program performance?

Future Readiness

• Can your current processes scale as demand grows?
• Does your technology reduce administrative burden?
• Are you prepared to take advantage of emerging tools such as AI-assisted workflows and reporting?

Preparing for the Next Budget Conversation

Whether you’re planning for next year, evaluating new technology, or simply looking for ways to improve operations, these questions can help identify opportunities to strengthen your program.

Even small improvements in visibility, reporting, and administrative efficiency can have a meaningful impact on staff, participants, and program outcomes.

ADR Notable helps courts and ADR programs streamline intake, scheduling, participant communications, reporting, and program oversight through software designed specifically for dispute resolution. 

Schedule a personalized demo to see how ADR Notable can support your program.