From Chaos to Clarity: How Yes Mediate Handled a 14x Surge in Arbitration Cases
What Happens When 100 Cases Turns Into 700—Overnight?
Yes Mediate is a modern arbitration firm helping resolve disputes outside of traditional courtrooms—particularly for large, high-volume clients like federal agencies.
When they secured a government contract for arbitration services, they expected to handle around 100 cases a week. Then came the surprise.
“Within two days we received 700+ cases. None of us expected that. I had to call Gary. I needed a platform that could scale and protect sensitive data.”
— Angela St. Julien, Founder of Yes Mediate
This wasn’t a one-time surge. The caseload kept growing—reaching over 1,000 cases/week and eventually topping 1,400. Each one carried a strict 5-day SLA, sensitive documentation, and staffing complexity across a distributed team.
Yes Mediate needed to scale—without dropping the ball.
The Real Risk: Delivering at Scale Without Breaking
Yes Mediate had the talent and the opportunity. But without a system to manage volume, assignments, and confidentiality, the team risked:
- Missed deadlines under strict SLAs
- Manual errors and disorganized communication
- Potential exposure of confidential data
- Damaging a critical client relationship
Angela needed more than software. She needed infrastructure—and a partner who understood the urgency.
Enter ADR Notable: Built for Scale, Backed by Experts
Within days, ADR Notable stepped in with a full-scale, secure implementation. Angela wasn’t handed a generic platform—she was supported by experts who rolled up their sleeves.
Together, they implemented:
✅ Bulk case ingestion and import tools
✅ Workflow automation to manage 60+ arbitrators
✅ Microsoft file integration for consistent documentation
✅ Role-based access to protect sensitive data
✅ Real-time visibility into status, SLAs, and assignments
“Gary and the ADR Notable team built new workflows, bulk tools, and jumped into client meetings to help us close deals.”
— Angela St. Julien
The Outcome: Clarity, Control, and Scalable Confidence
Yes Mediate didn’t just survive the caseload—they delivered.
📊 Results:
- 14x volume increase: From 100 to 1,400+ cases/week
- 100% SLA compliance: 5-day turnaround on every case
- Zero breakdowns: No missed deadlines, no data issues
- Expansion-ready: Yes Mediate expanded their institutional footprint—including federal.
“We went from chaos to clarity.”
— Angela St. Julien
Many ADR firms assume growth comes with complexity. But Yes Mediate’s story proves that clarity scales—when you have the right system.
Whether you’re a solo mediator or running a multi-office team, ADR Notable gives you:
- 🔐 Secure workflows built for confidentiality
- ⚙️ Operational structure for any caseload
- 📈 Confidence to pursue institutional, court, or federal contracts
See How It Works
Ready to handle more cases without more chaos?
